Repetitive task
Do I have to give the same answer to the same customer question a hundred times?
You do not. Frequently asked questions are entered into a knowledge base with your own answers, an incoming question is recognised, a reply draft is prepared and it comes to you for approval. An unknown question goes to human review and no answer is made up.
How it goes today, and how it goes afterwards
| Today | Once the flow is set up |
|---|---|
| Every question is answered by hand, mostly with the same sentences. | For a recognised question a draft from your own answer arrives ready. |
| When the reply is late the customer goes elsewhere. | The draft is ready within minutes and you approve it. |
| When a new question comes in, what was answered gets lost. | Every answer you approve is added to the knowledge base. |
What gets built
- A knowledge base built from your own answers.
- Question recognition and reply drafts.
- An approval screen and a human review path.
We decide together
The system prepares, sorts and drafts; we look at it together before anything is sent, and no quote, message or post leaves without your approval. What we build runs in your own accounts, so you can also run it on your own whenever you wish.
How long it takes
We do not state a fixed duration, it depends on the size of the job. After discovery, the first piece is delivered working, and the decision to continue is yours.
How many hours come back
You know how many hours a week this job takes. Enter your own number in the time calculator and see how many working days a year could come back. The number is yours, we do not write any other number.
A written reply within one business day. A fifteen-minute call; not a sales pitch, a conversation about your work that we have together.
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This job takes the most time in these industries:
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